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Your Rights, Our Rules and How They Work Together

Access to 8h88 and any account activity — including deposits via bKash, Nagad or Rocket — depends on whether it is permitted under your local law and whether your region is eligible.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket wallet policyData handling standardsPolicy contact path
8h88 Your Rights, Our Rules and How They Work Together
LEGAL CONTACT PATHS

How to Reach Us for Legal or Policy Queries

If you have a question about eligibility, account restrictions or how our terms apply to your specific situation, our support team handles legal and policy queries separately from general account help. Reach us through the channel that works for you — we respond to policy questions with a written record so you have something to refer back to.

Live Chat Start a live chat session from your account dashboard. Policy and eligibility queries are flagged to the compliance team and answered with a written summary.
Email Support Send your legal or account-restriction query by email. We reply with a reference number so the conversation stays on record and can be followed up.
Mobile Account Help Access the Help section directly from your mobile browser. The legal query form is under Account Settings — no need to call or visit anywhere in person.
ACCOUNT SECURITY STANDARDS

How We Handle Your Data, Cookies and Account Access

We collect only the account data needed to verify identity, process bKash or Nagad transactions and maintain a secure wallet record. We do not sell your data to third parties. Cookie data is used for session management and fraud detection — you can manage cookie preferences from your browser, though disabling certain cookies may affect how the account dashboard loads on your device.

Data Retention Policy

We retain account and transaction data for as long as required by applicable policy. You can request a copy of your stored data by contacting support with your account ID.

Cookie Handling

Session cookies keep your login active across pages. Analytics cookies help us understand how the account dashboard performs on mobile — both can be managed in browser settings.

Account Security Controls

Two-step OTP verification applies on login and on withdrawal requests. If your phone number changes, wallet re-verification via bKash or Rocket is required before funds move.

Policy Change Notification

When our legal terms change, we post an update notice in the account dashboard. Continued use of the account after the notice period means you accept the revised terms.

What You Need to Know About Our Legal Terms

These questions cover the access rules, data rights and contact steps that come up most often. If your situation is not covered here, reach out through live chat or email and our team will give you a written response.

Yes. Access depends entirely on whether participation is lawful under your local law and whether your region meets our eligibility criteria. Check your local rules before opening an account.

Wallet name matching is a policy condition to prevent account misuse. Any mismatch between your registered wallet and account name will pause deposits or withdrawals until support verifies and resolves it.

Contact support via live chat or email with your account ID. We will compile your stored data and respond within the timeframe set out in our data handling policy.

You can submit a deletion request through the email support channel. Some data must be retained for a minimum period under applicable policy rules, and we will tell you what that covers.

We post an update notice inside your account dashboard before changes take effect. Continuing to use the account after the notice period counts as accepting the updated terms.

Yes. Rocket deposits fall under the same account and wallet policy as bKash and Nagad. Rocket's own terms also apply to the transaction on their side — both sets of terms run in parallel.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.