Reference

How 8h88 Handles Your Personal Information

Your account details, wallet connections and activity on 8h88 are handled with care — this policy sets out exactly what we collect, why we collect it, and what you can do about it.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access and deleteCookie and device data clarityContact us to act on your rights

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REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or remove the personal data we hold on your account, our support team handles those requests directly. Send your query through live chat or email with your registered account details ready — we will confirm your identity before acting on any data request. Response times vary, but we aim to acknowledge privacy requests within a working day.

Live Chat Open the chat widget in your account dashboard and select 'Privacy Request' from the topic menu. Have your registered mobile number ready for identity confirmation.

Email Support Write to our support address with 'Data Request' in the subject line. Include your account username and the wallet type — bKash, Nagad or Rocket — linked to your account.

Account Settings Some data preferences — marketing contact, cookie choices — can be adjusted directly inside your account settings without needing to contact the team.

DATA HANDLING STANDARDS

How We Keep Your Account Data Secure

Security on 8h88 runs at the account level, not just at the network level. Every session uses encrypted connections, and payment details — your bKash number, Nagad account or Rocket wallet — are never stored in plain text on our side. We apply session timeouts on inactive mobile sessions and require PIN or OTP confirmation for wallet-linked withdrawals, so a misplaced device does not put your funds at risk.

Encrypted Connections All data between your device and our servers travels over SSL encryption. This applies whether you access 8h88 on mobile data or Wi-Fi across Bangladesh.

Retention Periods We keep account and transaction records only as long as required by applicable law or active account status. Once an account is closed, personal data is removed or anonymised on the applicable schedule.

Cookie Choices We use cookies for session management and performance analytics. You can adjust non-essential cookie preferences through the cookie banner or your browser settings at any time.

Identity Verification for Requests Before we action any data access, correction or deletion request, we verify the requestor is the account holder — typically via the registered mobile number or OTP to your bKash-linked contact.

What We Collect and Why It Matters to You

8h88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 8h88, we collect the information needed to run it — your name, contact details, login credentials and the payment method you connect, whether that is bKash, Nagad or Rocket. Transaction records tied to those wallets are kept to process withdrawals,

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resolve disputes and meet any reporting obligations that apply under the laws of your eligible region. We also collect technical data: device type, browser, IP address and session activity. This helps us keep your account secure and ensure the platform loads correctly on mobile, which is
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how most accounts in Bangladesh are accessed. We do not sell your personal data to third parties for marketing purposes. Where we share data with service providers — payment processors, fraud detection systems, identity verification services — those partners are bound by the same data handling
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standards we hold ourselves to. Your eligibility to use this platform and the specific rights you hold over your data depend on your local law and the region from which you access the service.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about how personal and payment data is handled on 8h88. If your question is not listed here, live chat or email gets you to the right team.

We collect your name, contact details, date of birth and the payment method you register — such as your bKash or Nagad number. Device and session data are also logged for security.

Your wallet details are shared only with the payment processor needed to complete the transaction. We do not share them with advertisers or unrelated third parties. All processors are under contract to protect your data.

Send a data access request via live chat or email with 'Data Request' in the subject. After identity verification using your registered mobile number, we will provide the information in a reasonable timeframe.

Yes. Submit a deletion request through support. Some records may be retained where required by law or for dispute resolution, but we will explain exactly what is kept and why before closing the request.

We use session cookies that are essential for login and performance cookies that help us improve load times on mobile. Non-essential cookies can be declined through the cookie banner shown on your first visit.

Transaction records — including Rocket and Nagad transfer logs — are kept for as long as your account is active and for the period required under applicable law after closure. We do not keep data beyond what is necessary.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoCricket Hotlines InfoTerms & Conditions

How 8h88 Handles Your Personal Information

How to Contact Us About Your Data

How We Keep Your Account Data Secure

Your Privacy Questions, Answered Directly

01 What personal data does 8h88 collect when I open an account?

02 Is my bKash or Nagad wallet number shared with anyone?

03 How do I request a copy of the data 8h88 holds on me?

04 Can I ask 8h88 to delete my account data?

05 Does 8h88 use cookies, and can I turn them off?

06 How long does 8h88 keep my transaction records?

Privacy Policy

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