Reference

What You Agree To When You Use 8h88

These terms set out the rules that apply to your 8h88 account, your deposits through bKash, Nagad or Rocket, and your access to our platform.

Applies to all account activityCovers bKash, Nagad and Rocket paymentsEligibility depends on local lawSubject to change with notice
8h88 What You Agree To When You Use 8h88
ACCOUNT SAFEGUARDS

How We Handle Your Account Under These Terms

These terms are not just a legal formality — they describe how we actually run your account. From the moment you verify your identity to the moment a Rocket or Nagad withdrawal clears, every step follows the rules set out here. We aim to keep these processes consistent and transparent so you always know where you stand.

Account Verification

We verify your account details before processing withdrawals. This step protects your wallet balance and ensures payouts reach the correct bKash or Nagad account.

Data Retention

We retain your account records and transaction history in line with these terms. You can request a copy of your data by contacting support through live chat or email.

Term Change Notice

When we update these terms, we send a notification to your registered contact. You always have the option to close your account if you do not accept a change.

Dispute Handling

Disputes about a transaction — whether via bKash, Rocket or Nagad — are reviewed against the transaction record and the applicable clause in these terms before a decision is made.

TERMS CONTACT

Reach Us About These Terms

If you have a question about what these terms mean for your account, or you believe something has been applied incorrectly to your bKash, Nagad or Rocket transaction, our support team can help. Reach out through any of the channels below and we will respond as soon as we are able.

Team online

Live Chat

Start a live chat session directly from your account dashboard for the quickest response on any terms-related question or payment dispute.

Email Support

Send a detailed query to our support address. Include your account ID and the specific clause or transaction you are asking about so we can respond accurately.

In-App Message

Use the message feature inside your 8h88 mobile account to raise a terms question. We log every message so your query is tracked from start to resolution.

Common Questions About These Terms

These are the questions we hear most often from people reading through the terms for the first time. If your question is not covered here, live chat is the fastest way to get a specific answer for your account situation.

Yes. All deposits and withdrawals through bKash, Nagad and Rocket fall under these terms as well as each provider's own payment policy. Both sets of rules apply at the same time.

We will notify you via your registered contact details or through a platform notice. If you continue using your account after the update, that counts as acceptance of the new terms.

Access depends entirely on your local law and whether your region is eligible. These terms do not authorise access where local law restricts or prohibits it. Check your eligibility first.

Contact our support team via live chat or email with your account ID. We will process your data request in line with the retention rules described in these terms.

Raise a dispute through live chat or by emailing support. Include your account ID and the specific transaction or clause in question so our team can review it against the documented record.

Yes. If we update these terms and you do not accept the changes, you may close your account. Contact support before the update takes effect and we will process your request.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.